Clear expectations. From the start.

Service refund policy

We strive to render professional and proficient service tasks within 2–3 business days after payment has been received.

Customer agrees that no “charge-backs” will be issued prior to making contact with USS Screening Solutions & Compliance, LLC to settle any disputes. USS Screening Solutions & Compliance, LLC requires written agreement to perform a “charge-back”.

Please note that we have a strict No Refund Policy, clearly stated on all invoices that are sent out. This policy is in place due to the nature of the services provided, including time spent, filings submitted, and resources allocated.

Consultation refund policy

All consultations are non-refundable.

Consultations may be rescheduled without an additional fee with a 24-hour notice.

Clients that don’t show within 15 minutes of scheduled time forfeit their consultation and fee.

Questions & rescheduling

Reschedule requests are accepted via our email. Please contact our team to discuss service concerns or consultation changes.